FAQ

FAQ · Help Center

Welcome to Verse & Hue. Find quick answers about our brand, collections, stones, sizing, shipping & returns, care, and more. Need a hand? Contact us anytime.


About Verse & Hue

Who is Verse & Hue?

Verse & Hue is a jewelry studio celebrating everyday chapters of life—your verses—through ethical sparkle and considered design. We focus on moissanite and lab-grown gems, pairing modern cuts with timeless silhouettes so you can wear your story daily.

Our design language: minimalist lines, balanced proportions, and light-catching details. Our materials: sterling silver and other fine metals with high-grade lab-grown stones for brilliance, value, and peace of mind.

What makes Verse & Hue different?
  • Ethical & traceable stones: moissanite & lab-grown gems with transparent sourcing.
  • Everyday luxury: elevated design, fair pricing, quality you can wear daily.
  • Care: 12-month quality warranty (Editable), expert support, and easy maintenance.

Collections

How do your collections differ?
  • Prologue — minimalist essentials for everyday (rings, necklaces, studs). Shop Prologue
  • Sonnet — romantic cuts (heart, oval, pear) with delicate settings. Shop Sonnet
  • Gala — event-ready sparkle: tennis classics and statement solitaires. Shop Gala
  • Bridal — proposals & milestones: solitaires, halos, three-stone designs. Shop Bridal
  • Lab-Grown Gems — curated color and classic whites beyond moissanite. Shop Lab-Grown
  • Moissanite — our value-to-sparkle champion. Shop Moissanite
Do you offer giftable sets or bestsellers?

Yes—start with Gifts under $150 and Bestsellers. Gift notes and gift boxes are available (Editable).

Product & Materials

What metals do you use?

Primarily S925 sterling silver with premium plating/finish for brightness and durability. Some designs may feature alternative fine metals (Editable). Please refer to each product page for exact specifications.

Do stones come with certificates?

Each piece includes a Verse & Hue quality card. Eligible lab-grown diamond designs may include third-party grading (e.g., IGI/GIA) (Editable). Moissanite pieces include specification details. See each product page.

How do I care for my jewelry?
  • Quick clean: warm water + mild dish soap + a soft brush; rinse well and dry with a lint-free cloth.
  • Avoid harsh chemicals (chlorine, bleach, strong alcohols). Remove for workouts, swimming, and heavy chores.
  • Store pieces separately to prevent metal-to-metal friction.
  • For prong/pavé settings, have prongs checked annually.

Further reading: Moissanite Care & Cleaning

Sizing

How do I find my ring size?
  1. Measure the widest part of your finger circumference (mm), or measure an existing ring’s inner diameter (mm).
  2. Match the closest US size below; for wider bands, consider going up half a size.
US Size Inner Diameter (mm) Inner Circumference (mm)
4 14.8 46.5
4.5 15.2 47.8
5 15.7 49.3
5.5 16.1 50.6
6 16.5 51.9
6.5 16.9 53.1
7 17.3 54.4
7.5 17.7 55.7
8 18.2 57.0
8.5 18.6 58.3
9 19.0 59.5
9.5 19.4 60.8
10 19.8 62.1

More sizing tips: Size Guide (necklace lengths and bracelet sizing included).

Stones · Moissanite & Lab-Grown Diamond

What is moissanite?

Moissanite is a lab-grown silicon-carbide gemstone with a refractive index ~2.65–2.69 and higher dispersion (“fire”) than diamond. Mohs hardness is ~9.25, making it bright, durable, and exceptional value.

Best for shoppers who love vivid rainbow fire, larger visual presence, and budget-friendly ethics.

Shop Moissanite · Care & Cleaning

What is a lab-grown diamond?

A lab-grown diamond is a real diamond grown via CVD/HPHT in controlled conditions. It shares the same crystal structure as mined diamond, Mohs hardness 10, and RI ~2.42, delivering classic white brilliance with traceable origins.

Great for those who want the traditional diamond look at a friendlier price and with transparent sourcing.

Shop Lab-Grown · Learn More

Moissanite vs. lab-grown diamond: which should I choose?
  • Look: moissanite shows more rainbow fire; lab-grown diamond shows classic white brilliance.
  • Hardness: diamond 10 > moissanite 9.25—both are suitable for daily wear.
  • Budget: for the same visual size, moissanite typically offers the best price-to-carat value.

Pick the sparkle you love and the price point you prefer—both are excellent choices. See our comparison guide.

Shipping

Do you ship internationally?

Yes. We ship to major countries/regions worldwide. Duties, taxes, rates, and ETAs are shown at checkout based on destination.

How much is shipping?
  • US: Free shipping over $99 (Editable). Orders below the threshold are calculated at checkout.
  • International: Rates vary by destination and carrier, calculated at checkout.
How long will my order take?
  • Processing: 1–2 business days (Editable; custom items may take longer).
  • Transit: US 2–6 business days (Editable); international 5–12+ business days (Editable).

Once shipped, you’ll receive a tracking email to follow your delivery in real time.

Returns & Warranty

What is your return policy?
  • Window: 14 days from delivery (Editable).
  • Condition: unworn, in original condition, with all packaging and inserts.
  • Exclusions: custom/engraved/special sizes are final sale unless faulty (Editable).
  • Process: contact support for instructions and return address; use a trackable service.

Full details: Returns (if available).

Do you offer a warranty?

Yes—12 months from delivery (Editable) for workmanship under normal use (e.g., prongs, solder, findings). Excludes accidental damage, loss, chemical corrosion, or unauthorized repairs. Paid repair options are available.

Orders & Gifting

Can I add a gift message or box?

Yes. Add a gift note at checkout. Most items support gift packaging (Editable).

Do you offer customization?

Selected styles support engraving, alternative center-stone sizes/shapes/colors, or custom chain/length options (Editable). Please contact us to discuss.

Still need help?

We’re here for you: Contact us · FAQ home · Size Guide

 

How it works

Grab your exclusive gifts by being part of our loyalty program

Frequently Asked Questions

Explore this section to find comprehensive answers to all your questions about the loyalty program.

You can earn Sparkle Credits in several ways: by signing up, placing an order, following us on Instagram or Pinterest, signing up for our newsletter, and celebrating your birthday.

Sparkle Credits are our loyalty program's currency that you can earn through various activities and redeem for discounts and rewards.

To join our loyalty program, click on the 'Join program' button on our website. Once you're signed up, you'll start earning Sparkle Credits.

You can redeem your Sparkle Credits for discounts on purchases, free shipping, and exclusive rewards such as jewelry blindboxes and gift packs.

Some activities have lifetime limits, such as signing up and following us on social media. However, you can earn unlimited Sparkle Credits by placing orders.

No, Sparkle Credits do not expire. You can save them up and redeem them whenever you're ready to enjoy your rewards.

To redeem your Sparkle Credits, go to the 'How to Redeem' section on our website, select your desired reward, and follow the instructions to apply your credits at checkout.

Our referral program allows you to earn rewards when you refer friends to our store. Both you and your friend will receive rewards when they make their first purchase.

Our VIP Tier system lets you unlock exclusive rewards and privileges as you earn more Sparkle Credits. Each tier offers unique rewards, such as free shipping and special discounts.

Yes, you can redeem Sparkle Credits for free shipping on your orders. Check our rewards list to see the specific amount of Sparkle Credits needed to redeem this benefit.